Metauser

complaint with HP Support

June 1, 2009 Posted by mitch | hp | 0 Comments

So... Aside from my issues with HP's PolyServe/Clustered Storage pile of crap. And the fact that the HP EVA storage system is WAY over priced for the lack of throughput you get from it. ($2k a disk 500GB or 300GB depending on being FATA or FiberChannel respectively)

But my purpose is from their support. Its HORRIBLE! Whats the point of a systems serial number if it doesn't tie in the rest of the equipment? HP Support seems to want the serial number of the system THEN they want the serial number of the part thats failed... WHY? why waist mine and your time HP? You should have every number thats part of the system linked to the systems serial number! And they also seem to always want some part number too... which seems to be also unique to the system... Whats the point? really? I mean, I like your ProLiant systems HP... but honestly... support on them is becoming very irritating... and I don't want to deal with it. I'm busy, I have many things going on at any given point... support I PAID FOR, should not be difficult. And because I have experience with others, like Dell and IBM... I will use them... I remember Dells support fondly... while the usual hoops of did I swap the part around to make sure it actually has failed and such is understandable... but why must you insist on multiple numbers and have the server serial number not mean a damn thing? Fix it or my influence on never buying HP hardware will be enforced through out my reach as a IT Consultant....