Metauser

People annoy me

June 16, 2009 Posted by mitch | thoughts | 0 Comments

For lunch today, none of my co-workers were present today so I went to Subway(3197 S Redwood Rd, West Valley, UT), right at noon. The nearest one to my day job is usually busy but I believe the ladies that work behind the counter have the sandwich making down to an art. They've become very efficient at their little piece of the process. That doesn't have much to do with the point just wanted to give them some credit where it's due. Anyway, it's noon so naturally it's busy and there are probably 15 or more people in line, and the short man(figuratively and actually) in front of me starts complaining after maybe a minute of waiting to his friend/partner/acquaintance, that he doesn't understand why it takes so long to make a sandwich... And follows it up with something more snotty that I didn't quite hear about how he'll pass the time playing cards on his phone. Because of my mood from work I just about told him right there that the bulk of the wait time was because the people in the line ordering don't know what they want(and I believe that to generally be the case for most fast food places... Some are definitely more efficient than others like the ladies at this particular subway), but I decided to take the higher road and prove my point. I timed this asshat in front of me to see just how long he himself took, and no joke he took 53 seconds to order the meat and bread he wanted. Through various changes to the order mid stream and the resulting clarifications the lady behind the counter had to make to make sure she made the order right. I timed it on my iPhone... I knew it

complaint with HP Support

June 1, 2009 Posted by mitch | hp | 0 Comments

So... Aside from my issues with HP's PolyServe/Clustered Storage pile of crap. And the fact that the HP EVA storage system is WAY over priced for the lack of throughput you get from it. ($2k a disk 500GB or 300GB depending on being FATA or FiberChannel respectively) But my purpose is from their support. Its HORRIBLE! Whats the point of a systems serial number if it doesn't tie in the rest of the equipment? HP Support seems to want the serial number of the system THEN they want the serial number of the part thats failed... WHY? why waist mine and your time HP? You should have every number thats part of the system linked to the systems serial number! And they also seem to always want some part number too... which seems to be also unique to the system... Whats the point? really? I mean, I like your ProLiant systems HP... but honestly... support on them is becoming very irritating... and I don't want to deal with it. I'm busy, I have many things going on at any given point... support I PAID FOR, should not be difficult. And because I have experience with others, like Dell and IBM... I will use them... I remember Dells support fondly... while the usual hoops of did I swap the part around to make sure it actually has failed and such is understandable... but why must you insist on multiple numbers and have the server serial number not mean a damn thing? Fix it or my influence on never buying HP hardware will be enforced through out my reach as a IT Consultant....